In password security, the longer the better. With a password manager, using more than 24 characters is simple. Unless, of course, the secure password is not accepted due to its length. (In this case, through STOVE.)
Possibly indicating cleartext storage of a limited field (which is an absolute no-go), or suboptimal or lacking security practices.
bcrypt hashes only the first 72 bytes. 24 characters is the max amount of 4 byte UTF8 characters when using bcrypt. Which is stupid because UTF8 is variable, but still, it’s a possible explanation.
A good reason to switch to argon :)
To be fair, 24 is still a secure length for a password, and will probably be for another 5-10+ years.