Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with AI models are expected to reverse their...
  • JuxtaposedJaguar@lemmy.mlEnglish
    13·
    6 个月前

    It has the same energy as upper management firing their IT staff because “our systems are running fine, why do we need to keep paying them?”

    • Croquette@sh.itjust.worksEnglish
      9·
      6 个月前

      The IT paradox :

      -“Why am I paying for IT? everything runs fine”

      -“Why am I paying for IT? nothing works”