An hour long call? I normally laugh at these, but nah, a fucking hour long call? Yeah, I need some prep and recoup time
One of our help desk reps spent 45 minutes on the phone helping someone set up their authenticator app for MFA. It’s a simple install of an app and linking it to your account. If the user listens and does as instructed, it takes about 2 and a half minutes. If they don’t? 45 minutes.
The rep took their break and worked on something else for a while to recover.
I could see myself in that situation (the user), which is why I so much prefer text. Either I could get distracted or bring some technical issue upon myself by trying (or continuing) to do things differently, or both combined.
I mean, for example even with something simpler like this if company wanted me to use my personal device. I may not be using a recent Android or iOS device in the future, or I may simply not want the company software on anything I use personally.
I don’t know what the case here was, but perhaps it made some sense.
Inaccurate the whole screen isn’t blue
Replace Call with Zoom meeting.
That’s just a video conference call
During the pandemic at school I was able to mostly get out of these by reducing it to basically a presentation.
First, bandwidth limiting to prove “bad internet connection” and inability of using camera. Simplest way was using mobile data on 2G EDGE.
Second, unlistenable audio. Increase microphone gain to maximum and nobody will want to hear you.At that point you may even be requested to not use either camera nor microphone, like I was. Problem solved, video call -> presentation.
Most likely won’t work for your job though.
The prep and recovery blocks are also team calls; everyone prepares and recovers together, moderated by the scrum master.
