Literally the last paragraph of the article, lmao:
Salesforce follows buy-now-pay-later outfit Klarna in wanting to reduce headcount with AI agents. CEO Sebastian Siemiatkowski predicted he could cut 1,800 from the 3,800 people the company employs through AI investment. However, this spring, the company reportedly put more people back into customer service.
Buut, it’s an even when you lose you win deal (for the employer), what are the odds they’re hiring back people at lower wages with no seniority. Customer base loss of confidence is a next quarter problem.
Two weeks from now:
“Salesforce support now hiring!”
Literally the last paragraph of the article, lmao:
Buut, it’s an even when you lose you win deal (for the employer), what are the odds they’re hiring back people at lower wages with no seniority. Customer base loss of confidence is a next quarter problem.